I am using SMART every day from Cheras into SMART, at the entry, almost every day at 830 am, it is packed, after toll, basically like ten lanes try to squeeze into one lane. There is one guy from SMART start at the initial entry of the SMART, but not look very 'smart', basically not doing much..
1. Put some barriar after toll to make all cars follow queue.
2. That person stand there, co-ordinate the traffic, at least stop one side and let another side go alternatively.
The sad thing is when after the toll stuck in the jam and when look at the Iron River road cars is smoother then me..which paid RM2..!! piss..